RETURN & REFUND POLICY

At Aurelius, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our policy below.

Return Eligibility

Returns are accepted within 3 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and unwashed.

• All original tags, labels, and packaging must be intact.

• The product must be in its original condition.

• Proof of purchase or order confirmation must be provided.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact us within 3 days of delivery.

To process your request, you must provide:

• Your order number

• Clear photos of the product

• A complete unboxing video showing the package being opened and the issue clearly visible

Claims for damaged, defective, or incorrect items without an unboxing video may not be eligible for approval.

Exchange Policy

Exchanges are accepted within 3 days of delivery, subject to stock availability.

To be eligible for an exchange:

• The item must be unused, unworn, and unwashed.

• All original tags and packaging must be intact.

• The product must be returned in its original condition.

If the requested size is unavailable, a refund or store credit may be offered at our discretion.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during clearance, sale, or promotional events.

• Customized or personalized products.

• Gift cards.

• Products damaged due to misuse, improper handling, or improper washing.

• Items returned without original tags or packaging.

Return Shipping Charges

Customers are responsible for all return and exchange shipping charges.

Return shipping costs will be calculated and displayed during the return request process.

Shipping charges paid during the original purchase are non-refundable.

Refund Process

Once the returned item is received and inspected, eligible refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may use the return process if eligible under this policy.

Contact Us

For any return, exchange, or refund-related inquiries, please contact:

Aurelius

Email: info.aurelius001@gmail.com

Phone: +91 81968-04828