Shipping policy

SHIPPING POLICY

Thank you for shopping with Aurelius. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During periods of high order volume, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

  • Punjab: 3–7 business days

  • Rest of India: 5–10 business days

  • International Orders: 10–16 business days

Delivery times are estimates and may vary depending on location, customs clearance, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Any promotional free shipping offers will be clearly mentioned on the website when available.

Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp, depending on the contact details provided during checkout.

Delivery Delays

While we strive to ensure timely delivery, Aurelius is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Customs clearance procedures

  • Incorrect shipping information provided by the customer

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided and the shipment is returned, additional shipping charges may apply for re-dispatching the order.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the package, the order may be returned to us.

Any re-shipping charges will be the responsibility of the customer.

Damaged or Missing Items

If you receive a damaged, defective, or incorrect item, you must contact us within 3 days of delivery.

To be eligible for review, you must provide:

  • Your order number

  • Clear photos of the product

  • A complete unboxing video showing the package being opened and the issue clearly visible

Claims submitted without an unboxing video may not be approved.

Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any shipping-related questions or concerns, please contact:

Aurelius

Email: info.aurelius001@gmail.com

Phone: +91 81968-04828